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Frequently

Asked

Questions

Find answers to common inquiries.

How Can I Contact Wynn Depot About A Product Or General Question?

Please email us at support@wynnmedical.com or call us at 1-855-862-8333

Do You Charge Sales Tax?

Yes. Sales tax are added where applicable.

Can I Get A Special Order Item?

Yes, please contact support@wynnmedical.com for all sales related inquires

Can I Pick Up My Order?

Yes, we can organize a pick up for you. Please contact our customer service team by email at support@wynnmedical.com or call us at 1-855-862-8333

Do You Match Price For Large Order?

Yes for larger orders, please contact support@wynninnovations.com

What Is Your Return Policy?

Please see our shipping and returns policies here

Is Wynn Medical On Any Social Media Platform?

Yes, we are active on the major social media sites. Please follow us and stay tuned, you will be one of the first to know more about our latest and cutting-edge products on the market!

How Much Does Shipping Cost?

We are pleased to offer free shipping for all orders over $75.

When Would I Expect My Order To Arrive?

If you order before 3 pm eastern time, we can usually dispatch the next business day. In rare cases, it may take 1-2 business days to process and dispatch your order. We ship Monday through Friday, excluding weekends and holidays. All orders to the USA are shipped via USPS, UPS or with a local courier with expected delivery between 1-2 business days. Note: at this time, we do not ship to Alaska or Hawaii.

We Received Our Order In Multiple Deliveries Spread Out Over A Few Days. Is This Typical?

Sometimes an order will come in more than one delivery if it is coming from multiple warehouses but that should be the exception, not the normal

Where Do You Ship From?

We keep inventory in 34 warehouses across the lower 48 USA states ready for next business day dispatch. The closest warehouse to you will deliver your orders by USPS, UPS &/or local couriers.

What is your Return Policy

We offer a 100% no hassle 6 month guarantee and FREE returns on all of our products (except PPE). We will be fair to you, and we would appreciate the same in return. For safety reasons, all PPE purchases are not returnable.

You can return unopened (non PPE) items that are in re sellable condition. Send it back to us & get a credit or full refund and we will send you a free postage pre-paid mailing label to get the unwanted product back to us.

What is your Warranty Policy

Email us at support@wynnmedical.com or call us at 1-855-862-8333 and we will give you instructions on how to return your defective or unwanted product to us at no cost.

How Do I Return My Order?

1. You can email or call our support team to have them initiate a return request for you! Please make sure to have your order number and name ready.

2. We will then ship you a pre-paid return shipping label for you to return your item with. Once your returned item has reached our supply partner, you will receive your refund or credit.

Do I Have To Pay Return Shipping?

No, return shipping is covered on all returns!

When Do I Get My Refund?

Once you have returned your parcel with a free shipping label that we have provided you, your order will be returned to our supply partner and you will be refunded upon receipt of that item. Please allow 1-2 business days from delivery to see your refund.

How Are Refunds Processed?

Refunds must be processed to the original payment method used. Unfortunately, we cannot provide any exceptions.

What Payment Methods Do You Accept?

We accept Mastercard, Amex, Discover, Visa, wires and ACH payments. If you must pay by cheque, we can accommodate yet would much prefer electronic payments.

Do You Offer Payment Terms?

Yes, we can offer net 30 day payment terms on approved credit. Please contact support@wynnmedical.com for all sales related inquires

Where Are Your Products Manufactured?

We hand selected our supply partners from all over the world based on their quality of product and reputation. We feature hundreds of local manufacturers too. You can sort by country of manufacturing &/or Brand Name on our catalog to be able to easily support the manufacturers that fit your values. We have selected the highest quality manufacturers and their products that adhere to our standards.

Having Issues With Ink And Toner?

Having trouble installing or troubleshooting ink and toner cartridges? Download our guide here.

Where Can I Recycle My Old Office Supplies And Cleaning Supplies?

All office supplies (such as writing instruments, binders and labels), can be recycled through purchasing a TerraCycle Office Supplies Zero Waste Box. All cleaning supplies and accessories can be recycled through purchasing a TerraCycle Cleaning Supplies and Accessories Zero Waste Box.

Where Can I Recycle My Old Ink & Toner Cartridges And Other Electronic E-Waste?

All used ink & toners can be recycled through purchasing a TerraCycle Ink & Toner Zero Waste Box. All Electronic E-Waste can be recycled through purchasing a TerraCycle E-Waste Zero Waste Box

For a free Do-It Yourself option, please mail your empty Ink & Toner cartridges to:
1320 U.S. 9 #5
Champlain, NY 12919
United States.

About Wynn Medical

We are a provider of medical products designed to support and promote a healthy lifestyle. We offer a wide range of high-quality products that are carefully selected to help you take charge of your health and wellness. Our mission is to provide our customers with safe, effective, and innovative medical products that enhance their quality of life. Our commitment to customer satisfaction is at the heart of everything we do. We offer fast and reliable shipping, easy returns, and a hassle-free shopping experience.